Billing & Refunds

1. How usage is charged

AI processing is metered and deducted from your account's credit balance. The amount depends on the models used, input and output tokens, caching, and the processing needed to perform your request. A browser step or task does not have a fixed price, because the work each one needs varies.

As a guide, $1 of credit typically covers 10–100 tasks, depending on task complexity. This is an estimate, not a guarantee. Long or complex tasks can use more.

AI processing already used consumes credit even if a task fails, is stopped, or does not produce the intended result.

Tasks you run from the terminal in your dashboard use credit at the same rate as tasks run through the Node Mantis client.

2. Paid credit

You can buy credit from your dashboard. Payments are processed by Stripe, which sells the credit to you as merchant of record, so your receipt and any taxes shown come from Stripe.

You can buy any amount of credit, with a minimum of $5 USD per purchase. Prices are in US dollars and exclude applicable taxes, which are shown before you pay. You are charged once for each purchase you make. There are no subscriptions and no automatic charges.

Purchased credit does not expire. It can be used only for the Node Mantis Service. It is not transferable, has no cash value, and cannot be withdrawn or redeemed for cash, except as described in section 3 or where required by law.

3. Refunds

Within 14 days of a purchase, you can request a refund of the unused credit from that purchase. Email support@nodemantis.com from the email address on your account and include the purchase date and amount. Approved refunds go back to the original payment method; your bank may take several business days to show them.

Used credit is not refundable. Promotional credit, including signup credit, is not refundable.

We may decline a refund request connected to fraud, abuse, or a violation of our Terms. Nothing in this policy limits a refund you are entitled to by law.

4. Billing questions, errors, and disputes

If you have a question about a charge or think you were charged in error, email support@nodemantis.com. We reply within 3 business days. If we find a billing error, we correct it by refunding the charge or restoring the affected credit.

Please contact us before disputing a charge with your bank or card issuer; most issues can be resolved faster that way. We may suspend paid usage on an account while a payment dispute is open.

5. Cancellation and account closure

Nothing renews automatically, so there is no subscription to cancel. You can stop using the Service at any time and revoke your API keys in the dashboard.

To close your account, email support@nodemantis.com from the email address on your account. Unused credit from a purchase made in the last 14 days is refunded on request, as described in section 3. Other remaining credit ends when the account is closed, except where the law requires otherwise.

6. Free signup credit

New accounts receive $10 USD in promotional credit, once per account. It expires 30 days after the account is created. It has no cash value and cannot be transferred, withdrawn, or refunded. We may revoke promotional credit obtained through duplicate accounts or other abuse.

7. Changes and contact

We may update this policy prospectively. Changes do not reduce the terms that applied to credit you already bought. We will change the effective date above and provide additional notice when appropriate.

Billing questions may be sent to support@nodemantis.com or Node Mantis LLC, 522 W Riverside Ave, Ste N, Spokane, WA 99201-0581, United States.